Our Commitment to Your Satisfaction
At Angelis Crystal Gallery, we stand behind the quality of every product we offer. If you are not completely happy with your purchase, we are here to help make things right.
Easy Returns and Exchanges
If your item arrives damaged, incorrect, or you are simply not satisfied, you may request a return or exchange within seven (7) days of receiving your order. Please ensure that the item is unused and in its original packaging.
How to Request a Refund
- Contact us within 7 days of delivery using the details below.
- Provide your order number, a brief reason for the return, and (if applicable) photos of the item.
- Our team will guide you through the next steps and confirm your eligibility for a refund or exchange.
Refund Process
Once your return is approved and we receive the item in its original condition, we will process your refund within 3-7 business days. Refunds are issued using your original payment method whenever possible. If you requested an exchange, we will dispatch your replacement promptly.
Exceptions & Notes
- Customized, personalized, or special order items may not be eligible for return unless defective or damaged.
- Shipping fees are non-refundable except in cases of our error or damaged items.
- We reserve the right to refuse returns that do not meet the conditions above.
Questions or Assistance?
If you need help with a return or would like more information, please reach out to us:
Email: contact@angeliscrystal.site
Phone: +63 946 202 7605
Address: Marquez Street, Capaoayan, Moncada, Tarlac, 2316, Philippines
By shopping with us, you agree to this Refund Policy. We may update this policy as needed to reflect changes in our process or the law. Please refer to this page for the latest version.